Accessible Customer Service Plan

Oke Woodsmith Building Systems Inc. Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Oke Woodsmith Building Systems Inc. is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

-Fees will not be charged for support persons

We will notify customers of this through a notice posted on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Oke Woodsmith Building Systems Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed in the foyer entrance to the place of work; 70964 Bluewater Highway Grand Bend, Ontario N0M 1T0.


Oke Woodsmith will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
Individuals in the following positions will be trained:

-Project Supervisors

This training will be provided to new staff in their work training package prior to employment.
Training will include:

-An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
-Oke Woodsmith Building System Inc.’s plan related to the customer service standard.
-How to interact and communicate with people with various types of disabilities
-How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
-What to do if a person with a disability is having difficulty in accessing Oke Woodsmith Building System Inc.’s goods and services
Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way Oke Woodsmith Building Systems Inc., provides goods and services to people with disabilities can contact us by phone 519.238.8893 or by fax 519.238.8894 or by email or in person at 70964 Bluewater Highway Grand Bend, Ontario N0M 1T0.

All feedback, including complaints, will be directed to an administrative attendant of Oke Woodsmith Building Systems Inc.

Customers can expect to hear back in 10 business days.

Notice of availability

Oke Woodsmith Building Systems Inc. will notify the public that our policies are available upon request by contacting by phone 519.238.8893 or by fax 519.238.8894 or by email or in person at 70964 Bluewater Highway Grand Bend, Ontario N0M 1T0.
Modifications to this or other policies

Any policy of Oke Woodsmith Building Systems Inc., that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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